/Delivery, Returns & Exchange
Delivery, Returns & Exchange 2019-03-15T11:13:43+00:00

DELIVERY, RETURNS & EXCHANGE

DELIVERY

Delivery is subject to stock availability and credit card authorisation. All parcels require a signature so we might try a neighbour either side if you are not home. If we are unable to deliver then a card will be left with a number for you to contact and rearrange delivery.


STANDARD DELIVERY

Price:
£3.95 or free over £49

Delivery:
Delivery times are between 8am – 6pm, within up to 5 working days of your order being placed.

Exclusions:
Please be aware that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.


NEXT DAY DELIVERY

Price:
£5.95

Delivery:
Order by 8pm for next day delivery. Delivery times are between 8am – 6pm.
*Please note that if you order on a Saturday or Sunday, you will receive your order the following Tuesday.

Exclusions:
Next Day delivery applies for working days only, Bank holidays and weekends will be excluded from the delivery times. Our Next Day delivery service is currently available to mainland UK postcodes only, and excludes the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.

Delivery:
Order by 6pm on a Friday for delivery between 8am and 6pm on Saturday.

Exclusions:
Our Saturday delivery service is currently available to mainland UK postcodes only, and excludes the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.


INTERNATIONAL DELIVERY

Price:
International delivery costs are £9.00 for delivery to European countries and £16.00 for delivery to the rest of the world.

Delivery:
Delivery can take up to 10 working days from when your order is placed. For a list of delivery times by country. We also offer delivery to British Forces Post Office.

Exclusions:
We now deliver to 40 countries worldwide. If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.


EXCHANGES & RETURNS

We want you to be delighted with every Blueberry London products you have purchased. However, if you have changed your mind and need to make a return, then simply follow the easy steps below:

All returns must be notified to us, prior to return, within 11 days of receiving your products by emailing us using the CONTACT US form at www.blueberry.london or by calling our customer service team on 01794 390 496.

Items must then be posted/returned within 2 working days of the Notification Date. If items are not posted/returned within this time frame, we reserve the right not to issue a refund.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags. You have 11 days from the day of receipt to return any unused, unworn, unwashed, undamaged and with all original tags and labels attached item (this does not affect your statutory rights). Some items cannot be returned for health reasons such as underwear and earrings for pierced ears (this does not affect your statutory rights). Keep your certificate of postage safe, as you will need this as your proof of returns.

You’ll receive an email/phone call to notify you as soon as we have received, checked and processed your refund. Note: when trying on items of clothing, please ensure that you are not wearing perfume or deodorant, which may leave a scent or marks on the items. We will be unable to accept the return of any items where there is evidence that these instructions have not been followed. Please note returns postage cost is borne by the customer.


RETURN AN ITEM & EXCHANGE FOR ANOTHER

Please email using the CONTACT US form at www.blueberry.london or call +44 (0)1794 390 496 to notify us.

Return address:

Blueberry London

Brick Kiln, Hamptworth

Salisbury SP5 2EB

Please note returns postage cost is borne by the customer and customers are required to pay standard postage cost for delivery of the exchanged product.


RETURN FOR REFUND

Please call +44 (0)1794 390 496 to arrange for returns within 14 days of receiving the product, You should allow up to 5-7 working days for us to process your return. Refunds will be credited back to the card used to place your original order.
Please note returns postage cost is borne by the customer.


RETURNING A GIFT

Follow the process above by calling us on +44 (0)1794 390 496 for a refund or an exchange. In addition to this please provide us your address details in a delivery note enclosed in your parcel. Please note: Refunds on gift items will be in vouchers only.
Please note returns postage cost is borne by the customer.


NO RETURNS PAPERWORK

Yes, please email us using the CONTACT US form at www.blueberry.london within 14 days of receiving your purchase.
Items returned without original paperwork will be refunded/exchanged at the least known selling price in the form of Gift Vouchers.

OVERSEAS RETURNING

Please email us using the contact us form on www.blueberry.london, however, couriers and delivery companies differ for each country, so the choice of which you use to return your parcel to us is completely yours. We do ask that you obtain a certificate of postage.

Please note returns postage cost is borne by the customer.


REORDER MY EXCHANGE ORDER OVER THE PHONE

Yes, please email using the CONTACT US form at www.blueberry.london or call +44 (0)1794 390 496 to notify us. If calling please mention to the sales advisor that you are placing a reorder, quoting the original order number.
Remember to tick the box for a refund on your return paperwork and add a comment on the return paperwork advising that you have placed your exchange order over the phone.


POST COST WHEN CANCELLING AN ONLINE ORDER

If you reside within the European Union and you cancel your order within 14 days of receipt of your goods, we will refund the standard postage costs you paid as part of that order, in accordance with the Distance Selling Regulations if products are purchased online.
If you paid for premium delivery, we will only refund the cost of standard delivery. You would need to pay the costs of sending the order back to us. We will not refund any postage charges if you cancel after 11 days’ notice of receipt – or if you only cancel part of your order.

If you would like to cancel your order please contact our Customer Services Department by please email using the contact US form at www.blueberry.london or call +44 (0)1794 390 496 to notify us. Please include your order number in the email.

At Blueberry London we always make a great effort to process orders immediately it may not always be possible to stop an order being dispatched in time.

Please note returns postage cost is borne by the customer.


RETURN ITEMS PURCHASED FROM A SHOW

Our show prices and promotional stand prices are sold at a discount sale prices. If you wish to return items purchased from a Blueberry London show stand or a promotional event, please post the product to us in it’s original condition enclosing your receipt and details of where you purchased them. Please indicate whether you would like a credit note or an exchange. (Please note: we can only exchange items for current catalogue or available online stock.).

If you do not have the receipt, we will refund you the current or least known selling price for the item(s) in gift vouchers.

Please note returns postage cost is borne by the customer and customers are required to pay standard postage cost for delivery of the exchanged product. Please email blueberry.london@email.com for details.


FAULTY OR WRONG ITEM

We take great pride in everything we do and are just as disappointed as you when things are not up to the mark. If you have received something that does not meet the standard you expect from Blueberry London, please email using the contact US form at www.blueberry.london or call +44 (0)1794 390 496 to notify us. Our Customer Service will be able to advise you on how to return your faulty goods.


ITEMS PURCHASED FROM OUR STOCKISTS

If you have purchased items from one of our stockists (whether online or in store) and would like an exchange or refund, you need to check the returns/exchanges policy of the stockist you bought the item from and deal with the stockist directly.


BUY WITH COMPLETE CONFIDENCE AT WWW.BLUEBERRY.LONDON